Terms of Service for Northbridge Revenue Marketing Ltd
Effective Date: 13 July 2026
1. Introduction and acceptance of terms
These Terms of Service (the “Terms”) govern your access to and use of the services provided by Northbridge Revenue Marketing Ltd (“Northbridge Revenue Marketing Ltd”, “we”, “us”, or “our”), a revenue-marketing business providing professional marketing and revenue operations services from Northbridge Revenue Marketing, 14 Newhall Street, Birmingham, B3 3AS, UK.
By engaging our services, signing a proposal, statement of work, order form, or similar agreement, accessing our deliverables, or otherwise instructing us to proceed, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use or accept our services.
These Terms apply together with any proposal, quotation, statement of work, order form, service schedule, or written agreement issued by Northbridge Revenue Marketing Ltd. If there is a conflict, the specific written commercial terms in the applicable proposal or statement of work will prevail over these Terms to the extent of the inconsistency.
2. Scope of services
Northbridge Revenue Marketing Ltd provides revenue-marketing services, which may include:
- Revenue marketing strategy;
- Demand generation campaigns;
- Lead scoring and qualification;
- Marketing automation setup;
- CRM and funnel optimisation;
- Sales and marketing alignment workshops; and
- Performance reporting and attribution.
The precise scope, deliverables, timelines, assumptions, dependencies, and fees for each engagement will be set out in the relevant proposal, statement of work, or order form. Unless expressly agreed in writing, any services not described in the applicable scope are excluded.
We may rely on third-party platforms, tools, software, integrations, advertising channels, analytics services, or data providers in performing our services. We are not responsible for changes, outages, limitations, policy enforcement, or performance issues caused by third-party services.
3. User obligations and responsibilities
You agree to:
- Provide accurate, complete, and timely information, approvals, access, materials, and cooperation reasonably required for us to perform the services;
- Ensure that any content, data, creative assets, claims, offers, landing pages, customer lists, or other materials you supply are lawful, accurate, and do not infringe any third-party rights;
- Maintain appropriate rights, consents, and permissions for the use of any personal data, email lists, tracking tools, or advertising accounts made available to us;
- Promptly review and approve deliverables, campaigns, and recommendations;
- Use our deliverables only for lawful business purposes and in accordance with applicable laws, regulations, platform policies, and industry standards;
- Maintain secure credentials for any accounts we are granted access to and notify us immediately of any suspected unauthorised access or breach;
- Not misuse our services, attempt to reverse engineer our methodologies, or interfere with our systems or operations.
You are solely responsible for the commercial decisions you make based on our advice, analysis, reports, or deliverables. Unless expressly agreed in writing, we do not guarantee any specific business outcomes, sales results, revenue targets, lead volume, conversion rates, or return on investment.
4. Payment terms and conditions
Fees, payment schedules, billing milestones, and any minimum commitment periods will be stated in the applicable proposal, statement of work, or invoice. Unless otherwise agreed in writing:
- All fees are exclusive of VAT and any other applicable taxes, which will be added where required by law;
- Invoices are payable within 14 days of the invoice date;
- We may suspend work if any invoice remains unpaid after its due date;
- You are responsible for all bank charges, transfer fees, and similar costs associated with making payment;
- Any disputed invoice items must be notified in writing within 7 days of receipt, specifying the grounds for dispute;
- Undisputed amounts remain payable in full by the due date notwithstanding any dispute regarding other amounts.
Where services depend on paid media, software subscriptions, data tools, or third-party platforms, those costs are your responsibility unless expressly included in our fees. Any estimated budget is indicative only and may change based on campaign activity, platform charges, or scope changes.
We reserve the right to charge interest on overdue sums at the maximum rate permitted by applicable law, together with reasonable costs of recovery.
5. Cancellation and refund policy
Either party may cancel ongoing services by giving written notice in accordance with the notice period stated in the applicable proposal or statement of work. If no notice period is specified, either party may terminate a recurring monthly service by giving 30 days’ written notice.
Unless otherwise required by applicable law or expressly agreed in writing:
- Fees paid for work already performed, time reserved, strategy completed, or third-party costs incurred are non-refundable;
- Deposits, setup fees, discovery fees, retainers, and project initiation fees are non-refundable once work has commenced;
- Where a project is cancelled by you after commencement, you must pay for all services performed and expenses incurred up to the effective termination date;
- Any amounts paid in advance for services not yet performed may be refunded at our discretion less any non-recoverable costs and completed work.
We may terminate or suspend services immediately by written notice if you materially breach these Terms, fail to pay undisputed amounts, provide unlawful instructions, or create a risk to our systems, staff, reputation, or legal compliance.
6. Liability limitations
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Subject to the above, Northbridge Revenue Marketing Ltd will not be liable for:
- Any indirect, incidental, special, consequential, or punitive losses;
- Loss of profit, revenue, anticipated savings, business opportunity, goodwill, or data;
- Losses arising from your failure to implement recommendations, delays in providing approvals, inaccurate information, or third-party platform changes;
- Campaign underperformance caused by market conditions, audience behaviour, algorithm changes, platform suspensions, or your own acts or omissions.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to Northbridge Revenue Marketing Ltd for the specific services giving rise to the claim during the 3 months immediately preceding the event first giving rise to the claim.
7. Intellectual property rights
Unless otherwise agreed in writing:
- We retain all intellectual property rights, know-how, templates, methodologies, frameworks, processes, tools, and pre-existing materials used or developed by us in the course of providing the services;
- Upon full payment of all applicable fees, you receive a non-exclusive, non-transferable licence to use the final deliverables created specifically for you for your internal business purposes;
- You may not resell, sublicense, publish, or distribute our deliverables except as necessary for your lawful business use and subject to any third-party restrictions;
- You retain ownership of your pre-existing materials, trademarks, and data supplied to us;
- You grant us a non-exclusive licence to use your materials solely to the extent necessary to perform the services.
Any third-party materials, software, stock assets, or licensed content incorporated into deliverables remain subject to the relevant third-party terms. Unless expressly agreed, we do not transfer ownership of our working papers, draft materials, or internal documents.
8. Data protection and privacy
Each party shall comply with applicable data protection and privacy laws in connection with the performance of these Terms. Where Northbridge Revenue Marketing Ltd processes personal data on your behalf, we will act as a processor and you will act as controller, unless otherwise required by law or agreed in writing.
You confirm that you have the necessary lawful basis, notices, consents, and rights to share personal data with us for the purposes of service delivery, campaign execution, reporting, segmentation, lead management, and related operational activities.
We will use personal data only to provide the services, comply with legal obligations, resolve disputes, protect our rights, and perform internal business administration. We may store and process data using secure third-party service providers, including cloud, CRM, analytics, email, and project management tools, subject to appropriate safeguards.
Further details about how we handle personal data may be set out in a separate privacy policy, data processing agreement, or service annex, where applicable. If there is any inconsistency, the data processing terms applicable to the specific engagement will govern processing activities.
9. Force majeure
Northbridge Revenue Marketing Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters, fires, floods, storms, or severe weather;
- War, terrorism, civil unrest, labour disputes, or governmental action;
- Power failures, internet outages, cyber incidents, or telecommunications disruptions;
- Third-party platform failures, suspensions, or policy changes;
- Pandemics, epidemics, public health emergencies, or travel restrictions.
If a force majeure event continues for a prolonged period and materially affects performance, either party may terminate the affected services by written notice, subject to payment for services performed and costs incurred up to the termination date.
10. Changes to terms
We may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be effective upon posting or on the date stated in the notice to you, whichever is earlier, unless otherwise required by law.
If you continue to use our services after the effective date of any updated Terms, you will be deemed to have accepted the revised Terms. Where a change materially affects an ongoing engagement, we will use reasonable efforts to notify you in advance.
11. Applicable law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory rights that cannot lawfully be excluded.
12. Contact information
If you have any questions, notices, complaints, or requests relating to these Terms or our services, please contact:
- Northbridge Revenue Marketing Ltd
- Address: Northbridge Revenue Marketing, 14 Newhall Street, Birmingham, B3 3AS, UK
- Email: [email protected]
- Phone: +44 121 794 6385
13. Severability clause
If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
No failure or delay by Northbridge Revenue Marketing Ltd in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, and no waiver shall be effective unless made in writing.
By engaging the services of Northbridge Revenue Marketing Ltd, you acknowledge that you have read, understood, and agree to these Terms of Service.